Verify Your Account Before Payout
Verification is a one-time check tying your account to a real person, and it protects your balance far more than it slows you down. We ask for a photo of your National ID or passport, a selfie, and the wallet number you will be paid to. Send all three through the verification screen inside your account rather than by email, so your
documents stay in one place. Once the details match, payouts stop waiting on name checks and nobody else can claim your account wallet. Do it before your first request, not after.
- Fill in your details — Match the name and date of birth on your account to what is printed on your ID. A mismatch here is the usual reason a check comes back.
- Upload the ID — Take a clear photo of both sides in daylight, no flash glare and no cropped edges. Send the file from your gallery through the verification screen.
- Take the selfie — Hold the phone at eye level and follow the frame on screen. We use that shot to compare against the photo on your document.
- Confirm the wallet — Add the bKash, Nagad, Rocket or Upay number held in your own name, then wait for the confirmation message before requesting a payout.